The challenges we have faced over the past three years have created a huge transformation in our society. The disruptive pandemic and ongoing economic uncertainty have forced companies around the world to radically adjust almost every facet of their operations. No area has seen more turbulence than customer service, a trend exacerbated by a dramatic ...

In times of economic instability and uncertainty, customer service leaders face more than just the day-to-day challenges. The new requirements fall into three main categories: Reduce costs and prioritize Drive growth and find creative ways to increase revenue Retaining customers who face the same challenges Each of these challenges is difficult in itself – tackling ...

It’s a new era, with new norms for business. The ongoing Covid-19 pandemic has shrunk budgets across industries as companies navigate an uncertain global economy. These conditions create new challenges that are particularly acute for sales teams. Decreased responsiveness and increased skepticism create a tough situation for sales teams. What if your sales team had ...

Customer service is no longer just a cost center – it’s a core part of your business offering. Eighty percent of consumers now consider a company’s customer experience (CX) to be as important as the products or services it sells. In the same time, consumers say they want to interact with humans more as technology ...

When completing project-based work, especially with clients, being able to collaborate successfully with all team members is an unparalleled strength that should be utilized when possible. However, collaboration is something that needs to be consciously implemented and maintained to ensure that everybody performs to their potential and the best outcome is achieved. Read this article ...

Industrial environments are changing. Technological evolutions such as Industry 4.0 and the Internet of Things (IoT) are Altering Operational Technology (OT). These innovative technologies are far outpacing cybersecurity within industrial networks, and many organizations have already been struggling to retrofit aging environments that were insecure by design. OT and IT have become inextricably linked, and ...

Dell and its partners provide a range of solutions that enable their customers to transform the capabilities of the workforce. Dell commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits and costs enterprises may realize by deploying three key Workforce Enablement Solutions, namely: Best device experience Unified endpoint ...

Invest in Headsets and Webcams to Drive Worker Productivity Globalization, automation and digitization have transformed the way we work, and now the workplace reflects those changes. As organizations redesign the office, they must plan for disruption and displacement, which will affect how, where and when people work-sometimes with short notice. The right technology can enable ...

Invest in Headsets and Webcams to Drive Worker Productivity Globalization, automation and digitization have transformed the way we work, and now the workplace reflects those changes. As organizations redesign the office, they must plan for disruption and displacement, which will affect how, where and when people work-sometimes with short notice. The right technology can enable ...

ESG conducted a double-blind, online survey of 2,000 IT decision makers knowledgeable about a broad range of IT environment characteristics at their organizations, including end-user device technology and management tools. This study sought to understand whether, and to what degree, an organization’s adoption of modern device technologies has helped them to increase remote user support, ...